SAP Customer Experience Transformation

The overall customer experience solution that brings together consumer data, machine learning and micro-services to improve real-time customer engagements across sales, services, marketing, commerce and more, SAP C4/HANA is an in-memory suite built just for that.

By providing expertise in set up and implementation, Klarien can meet your needs in deploying SAP C4/HANA. We help power real-time customer engagements across sales, service, marketing, commerce and beyond.

For your business to grow, you need to market your products and services. SAP C4/HANA helps you target the right people based on their needs and wants. The good news is that you get all your data in real time, giving you everything you need to provide your customers and potential clients with contextual, personalized and relevant omni-channel experiences.

Key Service Offering Features

  • Optimize your marketing strategy - Delivering personalized brand experience with intelligent marketing single view of first-party customer data, personalized experiences. Create a single, unified customer view – Reach out to every customer in the perfect moment.
  • Create personalized commerce experiences - Delivering great commerce experience with feature-rich, flexible, and integrated platform that can be used to sell to consumers and organizations. Give a consistent commerce experience across all channels by driving conversion with personalization and support omnichannel order management and fulfilment.
  • Exceed revenue goals - Empowering sales team to engage with customers throughout the buying journey in a more meaningful way. Provide the insights they need to improve productivity and sales performance and make informed business decisions in the moment.
  • Make customers happy - Providing personalized, high-value customer service before, during, and after a purchase. With SAP solutions that connect agents with the right expertise and tools at the right time, you can deliver the great service your customers expect through self-service sites, call centers, or field service.
  • Grow your customers - Driving maximum value with customer data while significantly lowering total cost of ownership and speeding time-to-market. Centrally govern customer accounts and data to enable a more stable and integrated digital ecosystem
  • Adopt best of breed functionality - Supply them with a unique digital shopping experience through the channels they prefer – mobile, social, and e-commerce. Armed with high value and very actionable insights, you are able to customize their experiences based on actual data.

Other Solutions